Question 1

Is Take Flight Jump Houses fully insured and can I get a copy of the insurance policy?

Accepted Answer

Yes, Take Flight Jump Houses is fully insured with a $1 million liability insurance policy. We understand that not all companies that rent inflatables are insured, but we believe it is crucial to prioritize safety and peace of mind for our clients. A copy of our insurance binder is always available to you upon request. Please note there is a service charge of $250 if you wish to be named as an additional insured on our policy per our insurance company. This insurance coverage underscores our commitment to providing safe, reliable, and high-quality party rental services.

Question 2

Does Take Flight Jump Houses offer a damage waiver?

Accepted Answer

Yes, Take Flight Jump Houses offers an optional Damage Waiver for your rental items. The Damage Waiver is 10% of the rental cost per item and provides limited coverage for accidental damage to the equipment, such as minor tears, scratches, or dents, during the rental period. It does not cover intentional damage, theft, loss, or negligence. If you choose not to purchase the Damage Waiver, you will be fully responsible for the repair or replacement costs for any damaged, lost, or stolen items. The Damage Waiver can provide peace of mind and help protect your investment in a worry-free event!

Question 3

Why should you purchase the damage waiver?

Accepted Answer

Purchasing the Damage Waiver is a smart choice for peace of mind during your event. Accidents can happen, even with the most careful planning. The Damage Waiver protects you from unexpected repair or replacement costs due to minor accidental damage, such as tears in a jump house, scratches on tables or chairs, or wear and tear on tents and other equipment. Without the Damage Waiver, you would be responsible for the full cost of repairs or replacement for any damaged, lost, or stolen items. The Damage Waiver is an affordable way to protect yourself and ensure your event runs smoothly without added stress.

Question 4

What are the delivery fees for renting from Take Flight Jump Houses?

Accepted Answer

At Take Flight Jump Houses, we strive to offer competitive and transparent delivery fees for your convenience. Our delivery charges are based on the distance from our base in New Hartford, CT:

- Less than 5 Miles: Free
- 5-9 Miles Away: $10
- 10-14 Miles Away: $20
- 15-20 Miles Away: $30
- 20-29 Miles Away: $40
- 30-39 Miles Away: $60
- 40-49 Miles Away: $100
- Over 50 Miles: We are certainly willing to accommodate, but the fee will be discussed at the time of booking.

These fees ensure we can provide the highest level of service, punctuality, and safety for your event. If you have any specific requirements or are located beyond 50 miles, please contact us directly, and we will be happy to make special arrangements.

Question 5

Is there different pricing for a large event? For example more than 50 people

Accepted Answer

Yes, for events with more than 50 people, we add a 20% large event fee. This helps cover the additional wear and tear, staffing needs, and safety considerations that come with bigger gatherings.

Question 6

Do you offer event staffing?

Accepted Answer

Yes, we do! Event staffing is available at a rate of $75 per hour, per staff member. Let us know your event needs, and we’ll help ensure everything runs smoothly.

Question 7

What is a Foam Party?

Accepted Answer

A foam party is a fun and interactive event where a large area is filled with foam produced by a foam machine, creating a foam-filled environment for participants to play in. It’s a unique experience where guests can dance, play, and cool off in a sea of bubbles. Foam parties are popular for birthday parties, school events, and festivals, providing a fun and safe way for people of all ages to enjoy a playful and energetic atmosphere. To enhance the experience, you can add lights, music, and different colors of foam to create an even more vibrant and exciting atmosphere.

Question 8

Is the Foam Safe?

Accepted Answer

Yes, the foam used in our foam parties is completely safe! We use non-toxic, hypoallergenic foam that is specially designed for use at events and parties. It’s gentle on the skin and environmentally friendly, so you and your guests can have fun without any worries. Safety is always our priority, and we ensure that all our products meet high safety and quality standards.

Question 9

Will the foam party ruin my landscaping?

Accepted Answer

No, our foam parties will not ruin your landscaping. The foam we use is water-based, biodegradable, and designed to break down quickly without leaving any lasting effects. While it’s always a good idea to avoid having foam directly on delicate plants or flowers for extended periods, it is safe for most outdoor surfaces and won’t damage your grass or garden. We recommend a quick rinse of any affected areas after the party to keep everything looking great!

Question 10

What is your weather policy?

Accepted Answer

Weather Policy Overview
New England's weather can be unpredictable, and conditions can vary dramatically within short distances. For instance, it could be sunny over our location while your area experiences rain and wind. During the summer, isolated thunderstorms and scattered showers are common. However, these are typically not all-day rain events, and your event may still proceed as planned.
Guidelines for Rainy Weather:
 • If it rains on the morning of your party, please do not assume we are not en route to deliver your inflatables. We make every effort to deliver on time.
 • Inflatable attractions can operate in light rain without any issues. A passing shower only wets the unit, so DO NOT DEFLATE it during light rain. Simply vacate the unit and wait for the rain to pass. After the rain, dry the unit off with towels and resume your event.
Monitoring Weather Conditions:
 • After delivery, you are responsible for keeping an eye on the weather and responding to any safety concerns. If a severe storm with heavy rain and strong wind suddenly develops, exit the inflatable and deflate it immediately. If wind speeds exceed 15 MPH or there are safety concerns, deflate the inflatable immediately and call our office at 860-806-2821 for further instructions.
Cancellation and Refund Policy:
 • If the weather poses a significant risk to the safety of your guests on the morning of your event, we reserve the right to cancel the reservation. In this case, our customer service representative will contact you early in the morning to go over your options.
 • If your event is canceled due to weather concerns, we will offer a full refund or a rain check for rescheduling at a later date.

Question 11

What is your cancellation policy?

Accepted Answer

The Client may request to reschedule the event to a mutually agreed-upon date and time, based on the Company's availability. Any rescheduling request must be made at least 10 days prior to the original event date, or the Client will be responsible for paying the full amount stated in the contract.
Any cancellation request must be made in writing at least 10 days before the agreed event date. Please note that in the event of a cancellation, the deposit paid is non-refundable.

Question 12

What payment options do you offer?

Accepted Answer

Payment Options Overview
We offer multiple convenient payment methods for your event booking:
1. Cash/Check: To secure your reservation, payment by cash or check is required, and your event date will be held once the payment is received.
2. Venmo: You can pay via Venmo using the username @ShawnAnthony1221.
3. Zelle: Payments can be made through Zelle to the email takeflightjumphouses@gmail.com.
4. Cash App: For Cash App, use the tag $takeflightjumphouses.
5. Paypal: Payments can be made through Paypal to the email takeflightjumphouses@gmail.com
6. Credit Card: Visa, Mastercard, ETC.

Please choose the payment method that works best for you, and be sure to complete the transaction in a timely manner to confirm your reservation.

Question 13

What time do you set up and take down?

Accepted Answer

We begin setting up early in the morning to ensure your rentals are fully prepared for your event. Our goal is to have everything ready at least one hour before your event starts, so your special day is smooth and stress-free. We then pick up the equipment once your event is over before 9pm. If you have specific timing needs or requests, please let us know in advance so we can accommodate them as best as possible.

Question 14

Do you leave your rentals overnight or offer late pickup?

Accepted Answer

Typically, we pick up our bounce houses the same evening when the event is over, before 9 PM. If you need a late pickup, we’re happy to accommodate this for an additional fee of $100 per hour, charged hourly. For extended rentals, we offer a 20% discount per day for multi-day rentals. Let us know your preferences, and we’ll gladly arrange the best option for your event!

Our late pickup fee is $100 per hour to cover the additional costs of hiring labor for after-hours pickups and to ensure the safety of our team. Nighttime pickups come with unique challenges, including reduced visibility, potential hazards like intoxicated individuals, and the need for thorough inspections of equipment, which are more effectively conducted during daylight hours. This fee helps us maintain high standards of safety and service for everyone involved.

Question 15

Do you do multi-day rentals?

Accepted Answer

Yes, we do offer multi-day bounce house rentals! For the first day, our standard daily rate applies, and for the second day, you’ll receive 20% off the standard rate. Any additional days beyond that will also be discounted at 20% off the standard daily rate. Contact us for more details or to schedule your multi-day event!

Question 16

What happens if the equipment gets damaged?

Accepted Answer

The Company retains ownership of all rental equipment unless stated otherwise. The Client must not modify, alter, or damage the equipment in any way. If major damage, loss, or theft of the rental equipment occurs while it is in the Client's possession, the Client is responsible for reimbursing the Company for the full cost of repair or replacement. This excludes damage caused by normal "wear and tear," which refers to ordinary deterioration due to proper use.

However, if the Client opts into the Damage Waiver, they are protected from the costs associated with accidental damage to the rental equipment. The Damage Waiver does not cover damage caused by negligence, misuse, loss, or theft. Additional details about the waiver and its terms will be provided during booking.

Please note that if significant cleaning is required after the event, a cleaning fee of $50 per hour per item will be charged.

Question 17

Do you supply a power and/ or water source?

Accepted Answer

We do not provide a power or water source as part of the standard rental. However, we do supply 100' extension cords with GFCI protection and 100' of water hose for your convenience. If needed, we can also provide a generator and a water tank with a pump for an additional fee. The details and pricing for these options can be discussed at the time of booking.

Question 18

What surfaces can you set up on?

Accepted Answer

Grass is always our preferred and best option for setting up the bounce house. If the setup needs to be done on concrete, paved surfaces, ledge, gravel, or any other non-standard surface, there will be an additional $15 per sandbag needed fee for sand bag securement and any extra tarping that may be required.

Question 19

Can you set up inside and outside?

Accepted Answer

Yes, we can set up both indoors and outdoors as long as we have safe and accessible space to operate. Currently, the shortest ceiling height we can accommodate indoors is 11'. However, we are planning to add shorter inflatables in the future to expand our ability to fit more venues and spaces.

Question 20

Can you deliver up stairs and through tight gates?

Accepted Answer

Yes, we can accommodate deliveries up stairs or through tight gates; however, there will be a $100 fee for stair-required or special deliveries. This fee covers the additional time, effort, and equipment needed to safely transport and set up your rentals in these challenging locations. Please provide details about your delivery site when booking so we can prepare accordingly.

Question 21

Do you offer rain date holds?

Accepted Answer

Yes, we can hold a rain date! To reserve a backup date for your event, we charge a non-refundable 15% rain date fee. This helps us keep your second date secured without affecting other bookings. If you'd like to add a rain date to your reservation, just let us know!