Frequently asked questions

Absolutely! Take Flight Jump Houses is fully insured, and proof of insurance is available upon request. If your venue, town, school, organization, or other event location requires a Certificate of Insurance or needs to be listed as an Additional Insured, just let us know. At this time, we do not charge an additional fee for this service.

Yes, Take Flight Jump Houses offers an optional Damage Waiver for your rental items. The Damage Waiver is 10% of the rental cost per item and provides limited coverage for accidental damage to the equipment, such as minor tears, scratches, or dents, during the rental period. It does not cover intentional damage, theft, loss, or negligence. If you choose not to purchase the Damage Waiver, you will be fully responsible for the repair or replacement costs for any damaged, lost, or stolen items. The Damage Waiver can provide peace of mind and help protect your investment in a worry-free event!

Purchasing the Damage Waiver is a smart choice for peace of mind during your event. Accidents can happen, even with the most careful planning. The Damage Waiver protects you from unexpected repair or replacement costs due to minor accidental damage, such as tears in a jump house, scratches on tables or chairs, or wear and tear on tents and other equipment. Without the Damage Waiver, you would be responsible for the full cost of repairs or replacement for any damaged, lost, or stolen items. The Damage Waiver is an affordable way to protect yourself and ensure your event runs smoothly without added stress.

Our delivery fees are based on driving mileage from our home base in New Hartford, Connecticut to the event location — not on ZIP code alone. • New Hartford: FREE • 5–9 miles: $10 • 10–14 miles: $20 • 15–19 miles: $30 • 20–29 miles: $40 • 30–39 miles: $60 • 40–49 miles: $100 • 50–100 miles: $200 • 101–200 miles: $300 If you'd like a delivery estimate, please provide the event town or full event address so we can check the driving mileage. A ZIP code by itself may not be accurate enough for delivery pricing. Delivery pricing helps cover fuel, vehicle and trailer expenses, travel time, and the work involved in getting your rentals safely to and from your event.

Yes, for events with more than 50 people, we add a 20% large event fee. This helps cover the additional wear and tear, staffing needs, and safety considerations that come with bigger gatherings.

Yes, we do! Event staffing is available at a rate of $75 per hour, per staff member. Let us know your event needs, and we’ll help ensure everything runs smoothly.

A foam party is a fun and interactive event where a large area is filled with foam produced by a foam machine, creating a foam-filled environment for participants to play in. It’s a unique experience where guests can dance, play, and cool off in a sea of bubbles. Foam parties are popular for birthday parties, school events, and festivals, providing a fun and safe way for people of all ages to enjoy a playful and energetic atmosphere. To enhance the experience, you can add lights, music, and different colors of foam to create an even more vibrant and exciting atmosphere.

We use professional FoamDaddy foam-party solution that is specifically designed for foam events. Our foam solution is mixed and operated according to the manufacturer’s instructions, and we follow the manufacturer’s recommended handling and safety procedures. As with any soap-based product, we recommend avoiding direct contact with the eyes or mouth, and anyone with known skin sensitivities or allergies should use their own judgment before participating. If you have a specific allergy, sensitivity, or safety concern, please reach out to us before your event and we’ll be happy to provide additional product information.

No, our foam parties will not ruin your landscaping. The foam we use is water-based, biodegradable, and designed to break down quickly without leaving any lasting effects. While it’s always a good idea to avoid having foam directly on delicate plants or flowers for extended periods, it is safe for most outdoor surfaces and won’t damage your grass or garden. We recommend a quick rinse of any affected areas after the party to keep everything looking great!

New England weather can change quickly, so we keep a close eye on conditions leading up to every event. Light or passing rain does not always mean your event needs to be canceled. Many inflatable rentals can remain inflated during light rain as long as there is no lightning, strong wind, or other unsafe condition. Guests should exit the inflatable during rain and may resume use once conditions are safe and the unit has been dried as needed. Wind is our biggest safety concern. Inflatable attractions must not be used when sustained winds or gusts reach 15 MPH or higher. If winds approach 15 MPH, lightning is present, or severe weather develops, everyone must immediately exit the inflatable and follow Take Flight’s instructions regarding shutting down or deflating the unit. If severe weather makes the event unsafe before we begin traveling to your location, we’ll contact you to discuss rescheduling, a rain check, or other available options. Safety always comes first, and Take Flight reserves the right to shut down or cancel an inflatable rental when conditions are unsafe.

The Client may request to reschedule the event to a mutually agreed-upon date and time, based on the Company's availability. Any rescheduling request must be made at least 10 days prior to the original event date, or the Client will be responsible for paying the full amount stated in the contract. Any cancellation request must be made in writing at least 10 days before the agreed event date. Please note that in the event of a cancellation, the deposit paid is non-refundable.

We try to make payment as easy as possible! We currently accept: Credit/debit card Online payment when booking through our website Cash Check Venmo Zelle Cash App PayPal If you’re unsure which option works best for your reservation, just reach out and we’ll be happy to help.

We begin setting up early in the morning to ensure your rentals are fully prepared for your event. Our goal is to have everything ready at least one hour before your event starts, so your special day is smooth and stress-free. We then pick up the equipment once your event is over before 9pm. If you have specific timing needs or requests, please let us know in advance so we can accommodate them as best as possible.

Typically, we pick up our bounce houses the same evening when the event is over, before 9 PM. If you need a late pickup, we’re happy to accommodate this for an additional fee of $100 per hour, charged hourly. For extended rentals, we offer a 20% discount per day for multi-day rentals. Let us know your preferences, and we’ll gladly arrange the best option for your event! Our late pickup fee is $100 per hour to cover the additional costs of hiring labor for after-hours pickups and to ensure the safety of our team. Nighttime pickups come with unique challenges, including reduced visibility, potential hazards like intoxicated individuals, and the need for thorough inspections of equipment, which are more effectively conducted during daylight hours. This fee helps us maintain high standards of safety and service for everyone involved.

Yes, we do offer multi-day bounce house rentals! For the first day, our standard daily rate applies, and for the second day, you’ll receive 20% off the standard rate. Any additional days beyond that will also be discounted at 20% off the standard daily rate. Contact us for more details or to schedule your multi-day event!

Normal use and ordinary wear are expected. However, customers are responsible for damage caused by misuse, negligence, intentional damage, loss, or theft while rental equipment is in their care. We also offer an optional Damage Waiver for 10% of the rental price per covered item. The Damage Waiver provides limited protection for qualifying accidental damage. It does not cover intentional damage, negligence, misuse, theft, disappearance, or loss. If significant cleaning is required because of improper use of the rental, an additional cleaning charge may also apply. Exact Damage Waiver terms are included with your rental agreement, and we’re always happy to explain the coverage before you book.

We do not provide a power or water source as part of the standard rental. However, we do supply 100' extension cords with GFCI protection and 100' of water hose for your convenience. If needed, we can also provide a generator and a water tank with a pump for an additional fee. The details and pricing for these options can be discussed at the time of booking.

Grass is always our preferred setup surface because inflatables can usually be safely secured with traditional ground stakes. We can also set up on approved hard surfaces such as concrete, pavement, artificial turf, and gym floors. Hard-surface installations require heavy sandbag anchoring instead of ground stakes. For setups requiring 10 sandbags or fewer, standard securement is generally included. If a setup requires more than 10 sandbags, there is a $15 handling fee for each additional sandbag over 10. These setups require considerably more loading, transportation, unloading, placement, removal, and return handling by our crew. We’ll review the setup location with you before your event so there are no surprises.

Absolutely! We can set up both indoors and outdoors as long as the space is safe and accessible and the rental can be properly secured. As a general rule, we recommend at least 11 feet of indoor ceiling clearance for our shorter inflatable options. Every inflatable is a little different, so if you’re planning an indoor event, send us the venue dimensions and we’ll help you figure out which rentals will fit.

Usually, yes! Some locations take considerably more time and labor than a standard driveway-to-yard delivery. A $100 special-delivery fee may apply for setups involving stairs, narrow or difficult gates, long carries from the trailer, steep hills, difficult terrain, or locations requiring additional manpower or equipment. Please tell us about any access challenges when booking. Photos are always helpful! We would much rather know ahead of time so we can show up prepared.

Yes! A rain-date hold is different from a weather cancellation. For a 15% non-refundable rain-date hold fee, we can reserve a specific rental item for both your original event date and a second backup date. That means we are intentionally removing that unit from availability for another customer on the backup date so you know it will be there if you need it. A rain-date hold is completely optional, but it can be a great option for events where changing the date at the last minute would be difficult.